What you'll learn
Training Coverage:
- Introduction to Customer Service
- Knowing Yourself and Your Customers
- English Language Proficiency
- Common Tools for Customer Service
- Online Hiring Platforms
- Retail/E-commerce Perspective
- Hospitality/Food and Beverage
- Lead Generation and Appointment Setting
- Sales Strategies and Retention
- BPO Basics
- BPO Integration
- Complaints Handling
LEARNING PATH
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Course Content
This Course includes:
* 12 recorded sessions
* Learning teams
* Lifetime assistance
* With online certification after course completion
Trainer
Margareth Mary Angeli Serrano
Academic Background:
– BS Agribusiness Economics, University of the Philippines – Mindanao
Training:
– Freelancing Course by Coach Julmar Grace Locsin, Filipino Virtual Assistance, Year 2018
– Social Media Marketing and Management In-depth Course by Coach Julmar Grace Locsin, the Year 2018
Expertise and Experience:
– Experienced Real Estate Virtual Assistant
– Experienced Real Estate Residential Property Manager
– Experienced Transaction Coordinator
– DHSUD Accredited Real Estate Salesperson