What you'll learn
Training Coverage:
- Introduction to Customer Service
- Knowing Yourself and Your Customers
- English Language Proficiency
- Common Tools for Customer Service
- Online Hiring Platforms
- Retail/E-commerce Perspective
- Hospitality/Food and Beverage
- Lead Generation and Appointment Setting
- Sales Strategies and Retention
- BPO Basics
- BPO Integration
- Complaints Handling
LEARNING PATH
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